[www.theword.net]

Twitter live feed  
View unanswered posts | View active topics It is currently Tue Jun 27, 2017 12:36 am



Reply to topic  [ 7 posts ] 
 Invalid registration data 
Author Message

Joined: Sat Jan 10, 2009 10:29 pm
Posts: 2
Post Invalid registration data
:( I moved my purchased modules to a new install of theWord and have successfully used Help > Unlock Modules.... to unlock purchased modules. However, when I try to unlock my NASB module I get the following error dialog: You have entered invalid registration data. Please, make sure that you have entered all data exactly as they appear in the registration form.

I know it is correct as I have the original email from when I purchased the module and I copied and pasted from it. Also just in case I requested that I be resent the unlock key and when I received it it was the same as was in my original save email.

I even wrote it down and entered it manually, this did not work either.

Any help is greatly appreciated.

Dave


Sun Aug 23, 2015 8:15 am
Profile
User avatar

Joined: Wed Jun 04, 2008 7:34 pm
Posts: 3462
Post Re: Invalid registration data
This one has a key that unlocks a package (Bible and Dictionary), so you need to download again from the Add titles downloader and your code should work.

_________________
Jon
the
Word 5 Bible Software
OS for testing; Windows 10
Beta Download ------Beta Setup Guide------On-line Manual------Tech doc's and Utilities------Copyright Factsheet


Sun Aug 23, 2015 8:24 am
Profile

Joined: Sat Jan 10, 2009 10:29 pm
Posts: 2
Post Re: Invalid registration data
Thanks JG. I didn't realize that it was a package deal. I downloaded the package and was able to enter my unlock key. Thanks again!


Tue Aug 25, 2015 5:32 pm
Profile

Joined: Fri Oct 21, 2016 11:09 pm
Posts: 2
Post Re: Invalid registration data
I bought a Module for the Reina Valera 1960 Bible and when I tried to download it I got the download but I couldn't get the Key.
I tried to recover it but it keeps rejecting my Email address even though it is the correct one. Help! :?: :!:


Fri Oct 21, 2016 11:20 pm
Profile
Site Admin

Joined: Tue Aug 29, 2006 2:09 pm
Posts: 8536
Location: Corfu, Greece
Post Re: Invalid registration data
Dear Paul,
can you please send me an email to "support at theword dot net" ? (replace 'at' and 'dot' with the proper characters)
Thank you
Costas


Sat Oct 22, 2016 8:31 am
Profile WWW

Joined: Fri Oct 21, 2016 11:09 pm
Posts: 2
Post Re: Invalid registration data
:lol: :lol: :lol: Thank You, Thank You, Thank You!
It works fine now! :lol: :lol: :lol:


Sat Oct 22, 2016 5:33 pm
Profile
Site Admin

Joined: Tue Aug 29, 2006 2:09 pm
Posts: 8536
Location: Corfu, Greece
Post Re: Invalid registration data
Great!


Sat Oct 22, 2016 7:17 pm
Profile WWW
Display posts from previous:  Sort by  
Reply to topic   [ 7 posts ] 

Who is online

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group.
Designed by STSoftware for PTF.