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 Problems with tips when Word is displayed on other screen 
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Joined: Mon Mar 12, 2012 11:30 pm
Posts: 173
Location: Winnipeg
Post Problems with tips when Word is displayed on other screen
I have two monitors - both are 1920x1080, and the main screen (1920 x 1080). My layout is the main screen at the keyboard level, and the two monitors are either side and above the main screen.

When I open theWord on the main screen and hover over the Strongs number or cross-ref, the small pop-up window opens the right or left of the reference as expected. When I open theWord on one of the monitors, the pop-up displays with its top edge at the bottom of the monitor screen. If I move the layout so that the main screen is on the same level as the monitors, the pop-up displays correctly. As soon as I move the main screen below the monitors in the layout, the pop-up goes back to display so that the top edge is at the bottom of the monitor screen.

Does anyone know how I can get the popup to display correctly with my monitors and main screen layout being exactly where they are physically?


Sun May 12, 2019 10:24 pm
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Joined: Wed Jun 04, 2008 7:34 pm
Posts: 4156
Post Re: Problems with tips when Word is displayed on other scree
Try adding this in the config.ini file, below the [general] heading.
restrict.popup.inapp=1

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Jon
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Word 5 Bible Software
OS for testing; Windows 10
Beta Download ------Beta Setup Guide------On-line Manual------Tech doc's and Utilities------Copyright Factsheet


Sun May 12, 2019 10:53 pm
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Joined: Mon Mar 12, 2012 11:30 pm
Posts: 173
Location: Winnipeg
Post Re: Problems with tips when Word is displayed on other scree
It didn't help. I'm going to post screen images to show exactly what's happening. It's reproducible every time (if that helps).
The unexpected thing was that because it displayed at the top right of the main screen when I select a tip on the top right of the lefthand monitor, I expected a bottom right selection would display bottom right. It didn't. It displayed in exactly the same place (top right of the main screen). The same for top or bottom left selection (on the top left of the main screen).


Attachments:
File comment: Image 1: Here is my display layout: the monitors are in line and above the main screen.
screen1.jpg
screen1.jpg [ 25.78 KiB | Viewed 951 times ]
File comment: The Word is open on the lefthand monitor. I select a Strong's number at the top left. Part of the popup appears on the main screen, top left. The same happens if I select a Strong's number at the bottom left of the screen.
screen2.jpg
screen2.jpg [ 450.82 KiB | Viewed 951 times ]
File comment: Same, but the Strong' number chosen is at the top right. It appears top right of the main screen. The same happens if I select a Strong's number at the bottom right of the screen.
screen3.jpg
screen3.jpg [ 467.64 KiB | Viewed 951 times ]
Mon Jun 03, 2019 6:56 pm
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Joined: Mon Mar 12, 2012 11:30 pm
Posts: 173
Location: Winnipeg
Post Re: Problems with tips when Word is displayed on other scree
Can anyone help with this? Thanks


Sat Jul 06, 2019 4:24 am
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Joined: Wed Jun 04, 2008 7:34 pm
Posts: 4156
Post Re: Problems with tips when Word is displayed on other scree
I don't have 3 monitors to test this....

You could try to switch the sequence of the top two monitors, or make them all in one line.

Also try some settings in the compatibility tab of theword.exe properties to do with "Change high DPI settings"

I had a quick look on the internet and it appears this sort of issue is happening with other programs. (I know that does not help, but just saying)

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Jon
the
Word 5 Bible Software
OS for testing; Windows 10
Beta Download ------Beta Setup Guide------On-line Manual------Tech doc's and Utilities------Copyright Factsheet


Sat Jul 06, 2019 8:56 am
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