[www.theword.net]

Twitter live feed  
View unanswered posts | View active topics It is currently Thu Feb 22, 2018 12:51 am



Reply to topic  [ 34 posts ]  Go to page 1, 2, 3  Next
 Unable to install updated modules from "Add Titles" 
Author Message

Joined: Mon Oct 11, 2010 7:29 pm
Posts: 10
Post Unable to install updated modules from "Add Titles"
I think it is wonderful that the newest version, has the function under "Add Titles", which informs me that there are updates concerning the modules (free and paid for)in my personal Word program. The problem is that when I press "download and install" after it indicates that their downloaded the hourglass never stops until I just shut off the computer. In other words they never get installed. I tried disabling AVG security and then doing it, but it still did the same thing. Any suggestions?

Pat


Tue Aug 04, 2015 2:44 am
Profile
Site Admin

Joined: Tue Aug 29, 2006 2:09 pm
Posts: 8570
Location: Corfu, Greece
Post Re: Unable to install updated modules from "Add Titles"
Pat, another thought: is it possible that there is a 'firewall' that blocks the connection? What could be the case is that the firewall pops-up a window waiting for your input and you may not be able to see this dialog. Just an idea...


Thu Aug 06, 2015 9:30 am
Profile WWW

Joined: Tue Nov 03, 2009 5:49 pm
Posts: 165
Post Re: Unable to install updated modules from "Add Titles"
patbefaithful2z wrote:
I think it is wonderful that the newest version, has the function under "Add Titles", which informs me that there are updates concerning the modules (free and paid for)in my personal Word program. The problem is that when I press "download and install" after it indicates that their downloaded the hourglass never stops until I just shut off the computer. In other words they never get installed. I tried disabling AVG security and then doing it, but it still did the same thing. Any suggestions?

Pat


I am having the same issues with both the 1450 and 1452 releases. I also cannot drag files from windows explorer to Files > Install Modules. With both I get the hourglass and I have to invoke ctrl-alt-del to stop theWord.


Fri Aug 21, 2015 10:16 pm
Profile
Site Admin

Joined: Tue Aug 29, 2006 2:09 pm
Posts: 8570
Location: Corfu, Greece
Post Re: Unable to install updated modules from "Add Titles"
Quote:
I am having the same issues with both the 1450 and 1452 releases. I also cannot drag files from windows explorer to Files > Install Modules. With both I get the hourglass and I have to invoke ctrl-alt-del to stop theWord.


Do you have some anti-virus installed? Can you disable it for a moment to try without it?
Costas


Sat Aug 22, 2015 4:17 pm
Profile WWW

Joined: Tue Nov 03, 2009 5:49 pm
Posts: 165
Post Re: Unable to install updated modules from "Add Titles"
csterg wrote:
Quote:
I am having the same issues with both the 1450 and 1452 releases. I also cannot drag files from windows explorer to Files > Install Modules. With both I get the hourglass and I have to invoke ctrl-alt-del to stop theWord.


Do you have some anti-virus installed? Can you disable it for a moment to try without it?
Costas


I use AVG (free version). I temporarily disabled it but theWord still churns away and I finally have to use ctrl-alt-del to stop theWord.


Sun Aug 23, 2015 1:46 am
Profile
User avatar

Joined: Wed Jun 04, 2008 7:34 pm
Posts: 3562
Post Re: Unable to install updated modules from "Add Titles"
Try browsing to the file from the Install Modules dialog, instead of drag and drop.

Is this a standard installation or Compact Installation? If Compact, what is the location.

Do you have error reporting still turned on, 5th and 6th boxes checked in the Preferences -> General tab.

_________________
Jon
the
Word 5 Bible Software
OS for testing; Windows 10
Beta Download ------Beta Setup Guide------On-line Manual------Tech doc's and Utilities------Copyright Factsheet


Sun Aug 23, 2015 7:17 am
Profile

Joined: Tue Nov 03, 2009 5:49 pm
Posts: 165
Post Re: Unable to install updated modules from "Add Titles"
JG wrote:
Try browsing to the file from the Install Modules dialog, instead of drag and drop.

Is this a standard installation or Compact Installation? If Compact, what is the location.

Do you have error reporting still turned on, 5th and 6th boxes checked in the Preferences -> General tab.


standard install.

error reporting: it was not turned on but it is now. I could not tell if the problem got reported the last time I invoked ctrl-alt-del.

I tried installing files one at a time. Some installed OK but others cause TW to hang -- and it seems to be the same problem whether using "add titles" or file > install modules. So far, the problem modules include King James Concordance, JFB, Mickelson.


Sun Aug 23, 2015 3:56 pm
Profile
User avatar

Joined: Wed Jun 04, 2008 7:34 pm
Posts: 3562
Post Re: Unable to install updated modules from "Add Titles"
Costas, do you have any more idea what this issue is?

_________________
Jon
the
Word 5 Bible Software
OS for testing; Windows 10
Beta Download ------Beta Setup Guide------On-line Manual------Tech doc's and Utilities------Copyright Factsheet


Sun Aug 23, 2015 8:29 pm
Profile
Site Admin

Joined: Tue Aug 29, 2006 2:09 pm
Posts: 8570
Location: Corfu, Greece
Post Re: Unable to install updated modules from "Add Titles"
I have no idea, but i would really like to find out. I don't see an error reported, or i may have lost it.
@kenfhill84083: do you have an errors.log file generated? If yes, can you email it to me?


Mon Aug 24, 2015 10:06 am
Profile WWW

Joined: Tue Nov 03, 2009 5:49 pm
Posts: 165
Post Re: Unable to install updated modules from "Add Titles"
csterg wrote:
I have no idea, but i would really like to find out. I don't see an error reported, or i may have lost it.
@kenfhill84083: do you have an errors.log file generated? If yes, can you email it to me?


Where do I find errors.log ?


Mon Aug 24, 2015 9:59 pm
Profile
User avatar

Joined: Wed Jun 04, 2008 7:34 pm
Posts: 3562
Post Re: Unable to install updated modules from "Add Titles"
C:\ProgramData\The Word\Cache

_________________
Jon
the
Word 5 Bible Software
OS for testing; Windows 10
Beta Download ------Beta Setup Guide------On-line Manual------Tech doc's and Utilities------Copyright Factsheet


Mon Aug 24, 2015 10:53 pm
Profile

Joined: Tue Nov 03, 2009 5:49 pm
Posts: 165
Post Re: Unable to install updated modules from "Add Titles"
JG wrote:
C:\ProgramData\The Word\Cache


Here it is, dated 8/8/15. Again, when I run into the problem I have to ctrl-alt-del.


Attachments:
errors.zip [80.51 KiB]
Downloaded 69 times
Tue Aug 25, 2015 4:14 am
Profile

Joined: Wed Sep 23, 2009 4:13 pm
Posts: 615
Location: Brasília, Brazil
Post Re: Unable to install updated modules from "Add Titles"
I should have reported it before, but I have this same problem on my home PC for a long time (Windows 8.1 and now 10). I have never been able to install an update using the "Add titles..." button. New modules install OK, but if I select an update, theWord downloads OK and gets stuck forever in install dialog. I tried to run theWord as administrator but the same happens. A funny coincidence is that I also use AVG (free version). I can't remember if I tried and disable it before installing updates. I can do this later today.

_________________
Rúbio R. C. Terra
Brasília/DF - Brasil


Tue Aug 25, 2015 1:57 pm
Profile
User avatar

Joined: Wed Jun 04, 2008 7:34 pm
Posts: 3562
Post Re: Unable to install updated modules from "Add Titles"
Rúbio if it is not too much trouble can you try it with AVG disabled and with AVG totally uninstalled and a reboot.

_________________
Jon
the
Word 5 Bible Software
OS for testing; Windows 10
Beta Download ------Beta Setup Guide------On-line Manual------Tech doc's and Utilities------Copyright Factsheet


Tue Aug 25, 2015 2:25 pm
Profile
Site Admin

Joined: Tue Aug 29, 2006 2:09 pm
Posts: 8570
Location: Corfu, Greece
Post Re: Unable to install updated modules from "Add Titles"
I would VERY much like to resolve this. Rubio, any insight you can share will be valuable.
What is the exact point this happens? I don't see an error in the log file shared before to be honest. It looks as if theWord waits something that never happens, so i would need to understand the exact point it freezes.
Costas


Tue Aug 25, 2015 3:39 pm
Profile WWW
Display posts from previous:  Sort by  
Reply to topic   [ 34 posts ]  Go to page 1, 2, 3  Next

Who is online

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group.
Designed by STSoftware for PTF.