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 Program freezing up 
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Joined: Sat Oct 29, 2016 11:27 pm
Posts: 12
Post Program freezing up
My new download of The Word freezes up when I try to open another layout (even a predefined one) after I have created a new layout. How can I resolve this?

Richard Pace


Mon May 17, 2021 4:45 am
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Joined: Wed Jun 04, 2008 7:34 pm
Posts: 4214
Post Re: Program freezing up
Richard,
As the current release of theWord has been about for six years and we have not received reports of such an issue I suspect it is more of a computer issue than a theWord issue.

I am not sure how to advise you on a system issue.
What download of theWord did you use to install theWord.(Check the size of the download)
What type of installation did you do? (There are three to choose from in the installer)

_________________
Jon
the
Word 5 Bible Software
OS for testing; Windows 10
Beta Download ------Beta Setup Guide------On-line Manual------Tech doc's and Utilities------Copyright Factsheet


Mon May 17, 2021 12:44 pm
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Joined: Wed Jun 04, 2008 7:34 pm
Posts: 4214
Post Re: Program freezing up
Update.
I just installed the main English package on a Windows 10 installation.
Made a new layout and saved it. Changed to a different starter layout and back to my new user layout without issue.

_________________
Jon
the
Word 5 Bible Software
OS for testing; Windows 10
Beta Download ------Beta Setup Guide------On-line Manual------Tech doc's and Utilities------Copyright Factsheet


Mon May 17, 2021 3:02 pm
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Joined: Sat Oct 29, 2016 11:27 pm
Posts: 12
Post Re: Program freezing up
This is what I downloaded, the main package. Should I delete the present program and download again?

Compatible with Windows 10/8/7/Vista/XP/9x - 32bit/64bit. MAC Version here
thebat-setup-en.exe 51,395 KB

Click on the download button to get the main package.
It contains the program and several English resources.
Start here if unsure!


Mon May 17, 2021 4:53 pm
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Joined: Wed Jun 04, 2008 7:34 pm
Posts: 4214
Post Re: Program freezing up
Just to be sure there is not a problem with your Hard drive, you could perform a check before you proceed.

Right click on your C: drive and select Properties, then run the check.
Attachment:
0001 Jon theWord_2021-05-17_165528.jpg
0001 Jon theWord_2021-05-17_165528.jpg [ 53.11 KiB | Viewed 105 times ]




Yes, uninstall theWord. Download the setup package you mentioned and install again.

_________________
Jon
the
Word 5 Bible Software
OS for testing; Windows 10
Beta Download ------Beta Setup Guide------On-line Manual------Tech doc's and Utilities------Copyright Factsheet


Mon May 17, 2021 5:58 pm
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