Program freezing up

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RSPace
Posts: 16
Joined: Sun Oct 30, 2016 12:27 am

Program freezing up

Post by RSPace »

My new download of The Word freezes up when I try to open another layout (even a predefined one) after I have created a new layout. How can I resolve this?

Richard Pace
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JG
Posts: 4599
Joined: Wed Jun 04, 2008 8:34 pm

Re: Program freezing up

Post by JG »

Richard,
As the current release of theWord has been about for six years and we have not received reports of such an issue I suspect it is more of a computer issue than a theWord issue.

I am not sure how to advise you on a system issue.
What download of theWord did you use to install theWord.(Check the size of the download)
What type of installation did you do? (There are three to choose from in the installer)
Jon
the
Word 6 Bible Software
OS for testing; Windows 10
Beta Download ------Beta Setup Guide------On-line Manual------Tech doc's and Utilities------Copyright Factsheet
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JG
Posts: 4599
Joined: Wed Jun 04, 2008 8:34 pm

Re: Program freezing up

Post by JG »

Update.
I just installed the main English package on a Windows 10 installation.
Made a new layout and saved it. Changed to a different starter layout and back to my new user layout without issue.
Jon
the
Word 6 Bible Software
OS for testing; Windows 10
Beta Download ------Beta Setup Guide------On-line Manual------Tech doc's and Utilities------Copyright Factsheet
RSPace
Posts: 16
Joined: Sun Oct 30, 2016 12:27 am

Re: Program freezing up

Post by RSPace »

This is what I downloaded, the main package. Should I delete the present program and download again?

Compatible with Windows 10/8/7/Vista/XP/9x - 32bit/64bit. MAC Version here
thebat-setup-en.exe 51,395 KB

Click on the download button to get the main package.
It contains the program and several English resources.
Start here if unsure!
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JG
Posts: 4599
Joined: Wed Jun 04, 2008 8:34 pm

Re: Program freezing up

Post by JG »

Just to be sure there is not a problem with your Hard drive, you could perform a check before you proceed.

Right click on your C: drive and select Properties, then run the check.
0001 Jon theWord_2021-05-17_165528.jpg
0001 Jon theWord_2021-05-17_165528.jpg (53.11 KiB) Viewed 1174 times


Yes, uninstall theWord. Download the setup package you mentioned and install again.
Jon
the
Word 6 Bible Software
OS for testing; Windows 10
Beta Download ------Beta Setup Guide------On-line Manual------Tech doc's and Utilities------Copyright Factsheet
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