theWord
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Part of button missing
https://forum.theword.net/viewtopic.php?f=8&t=10608
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Author:  rdwray [ Sat Jun 12, 2021 10:49 pm ]
Post subject:  Part of button missing

The is only a little bit of buttons showing at the bottom of "Preferences". This may be due to screen resolution.

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Author:  jonathangkoehn [ Wed Jun 16, 2021 7:43 pm ]
Post subject:  Re: Part of button missing

I believe the window is resizable does that correct it?

Author:  JG [ Wed Jun 16, 2021 8:24 pm ]
Post subject:  Re: Part of button missing

Strange that we have only just got a report of this issue. I have noted it for Costas to fix.

Resize made no difference

Author:  jonathangkoehn [ Wed Jun 16, 2021 10:15 pm ]
Post subject:  Re: Part of button missing

Greetings rdwray,

What is your resolution for information sake?

Thanks JG

Author:  rdwray [ Wed Jun 16, 2021 10:30 pm ]
Post subject:  Re: Part of button missing

The resolution is 1920 x 1080 but it is set at 125% because stuff is too small to read and that is also what HP recommends and even at these settings, theWord dialogs are pretty small.

Author:  JG [ Thu Jun 17, 2021 10:36 am ]
Post subject:  Re: Part of button missing

Please try the latest beta 1522 where it should be fixed.

Author:  rdwray [ Thu Jun 17, 2021 12:01 pm ]
Post subject:  Re: Part of button missing

Still have the same issue with only a partial of the buttons showing in 1522.

Author:  JG [ Thu Jun 17, 2021 1:00 pm ]
Post subject:  Re: Part of button missing

Hmm,
can you do a screen shot of where you set 125%

Also are you using a high dpi monitor?

Not sure what else could be different.

Author:  rdwray [ Thu Jun 17, 2021 1:27 pm ]
Post subject:  Re: Part of button missing

Yes on the high DPI screen, it is a laptop.

There are 2 places to set the 125%:
1) Settings > System > Display > Change size of text, apps and other items.
2) Settings > System > Display > Advanced scaling settings

I have both of these set to 125%.

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Author:  JG [ Thu Jun 17, 2021 1:50 pm ]
Post subject:  Re: Part of button missing

High dpi is the difference.
Does changing these settings help fix it?

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Sorry I don't have a high dpi screen to test.

Author:  rdwray [ Thu Jun 17, 2021 2:41 pm ]
Post subject:  Re: Part of button missing

I ran compatibility troubleshooter and in test mode it works, but as soon as I close the troubleshooter it fails. I have something that I have to do, I will do some more testing with high DPI and get back because that does look like the problem. Thanks JG and God bless.

Author:  rdwray [ Thu Jun 17, 2021 4:53 pm ]
Post subject:  Re: Part of button missing

Got it, everything is working now, thanks again JG and have a great day.

Author:  JG [ Fri Jun 18, 2021 9:52 am ]
Post subject:  Re: Part of button missing

For the benefit of other theWord users, what was your fix?

Author:  rdwray [ Fri Jun 18, 2021 12:18 pm ]
Post subject:  Re: Part of button missing

Right click on theWord
Click "Properties"
Click "Compatibility"
Click "Run compatibility troubleshooter"
Click "Try recommended settings"
Click "Test the program"
After theWord opens, check to make sure the concerned item is fixed:
Click "Next"
If everything is working:
Click "Yes, save these settings for this program"

As a side note, when clicking Help > About, the version number in the bottom right corner is missing after 1500.

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