Access Violation on startup NET (with notes) V2

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RonH
Posts: 5
Joined: Mon Jun 28, 2021 12:40 pm

Access Violation on startup NET (with notes) V2

Post by RonH »

Hi,
I'm running theWord version 5.0.0.1450.
After installing the NET bible V2 (with notes) I get an access violation on startup.
"There was an error opening the Bible file ....\Bibles\net.ontx:
Access violation at address 007C7E27 in module 'theWord.exe'. Read of address 00000000 (EAccessViolation)

I'm running Windows 10 as below:

Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
Installed RAM 16.0 GB (15.6 GB usable)
Device ID DC5DFE0E-CCF7-4754-9555-8DBA600C938A
Product ID 00330-80000-00000-AA664
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points
Edition Windows 10 Pro
Version 20H2
Installed on ‎27/‎06/‎2021
OS build 19042.1081
Serial number R912GMWD
Experience Windows Feature Experience Pack 120.2212.3530.0


Any Ideas?

Thanks
Ron
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JG
Posts: 4338
Joined: Wed Jun 04, 2008 8:34 pm

Re: Access Violation on startup NET (with notes) V2

Post by JG »

Hi Ron,
Is this the paid version or the free version?
Jon
the
Word 6 Bible Software
OS for testing; Windows 10
Beta Download ------Beta Setup Guide------On-line Manual------Tech doc's and Utilities------Copyright Factsheet
RonH
Posts: 5
Joined: Mon Jun 28, 2021 12:40 pm

Re: Access Violation on startup NET (with notes) V2

Post by RonH »

Hi John,
It's the paid version of NET v2.
Thanks
Ron.
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JG
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Joined: Wed Jun 04, 2008 8:34 pm

Re: Access Violation on startup NET (with notes) V2

Post by JG »

Do you still have the install file?
Can you give me a OneDrive link to it so I can check that specific file
Jon
the
Word 6 Bible Software
OS for testing; Windows 10
Beta Download ------Beta Setup Guide------On-line Manual------Tech doc's and Utilities------Copyright Factsheet
RonH
Posts: 5
Joined: Mon Jun 28, 2021 12:40 pm

Re: Access Violation on startup NET (with notes) V2

Post by RonH »

Here you go...

The executable NET.ontx.exe as well as the extracted NET.ontx bible file are in there.

Cheers
Ron

[Jon] Removed link now I have the files.
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JG
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Re: Access Violation on startup NET (with notes) V2

Post by JG »

Thank you.
Jon
the
Word 6 Bible Software
OS for testing; Windows 10
Beta Download ------Beta Setup Guide------On-line Manual------Tech doc's and Utilities------Copyright Factsheet
User avatar
JG
Posts: 4338
Joined: Wed Jun 04, 2008 8:34 pm

Re: Access Violation on startup NET (with notes) V2

Post by JG »

The net.ontx file size is smaller than it should be. I suppose it was corrupted on install perhaps.....
I suggest you delete the net.ontx and install again.

I just installed from the installer you had on OneDrive and all was fine. The install file was identical to the site file, so no problem there.

Once the file is installed and decrypted and indexed the size should be 26.5 MB (27,865,088 bytes)
Jon
the
Word 6 Bible Software
OS for testing; Windows 10
Beta Download ------Beta Setup Guide------On-line Manual------Tech doc's and Utilities------Copyright Factsheet
RonH
Posts: 5
Joined: Mon Jun 28, 2021 12:40 pm

Re: Access Violation on startup NET (with notes) V2

Post by RonH »

Hi John,

Same Issue...

Perhaps the NET.ontx.exe I have is not the "V2" exe?
The unpacked/installed NET.ontx is 7.52 MB (7,890,890 bytes)
The "Info" tells me that it's Version: 1.1 with Identifier: nb1

Regards
Ron
RonH
Posts: 5
Joined: Mon Jun 28, 2021 12:40 pm

Re: Access Violation on startup NET (with notes) V2

Post by RonH »

Stop press...

In the directory with the NET.ontx files (C:\ProgramData\The Word\Bibles) I found two other files:

"net.ontx.tmp.1"
"net.ontx.tmp.2"

each with a size of 26.5 MB (27,863,505 bytes) - Size on disk 26.5 MB (27,865,088 bytes)

hmmm...

I deleted "net.ontx.tmp.2"
I renamed the current "NET.ontx" to "NET.ontx.save" and then renamed "net.ontx.tmp.1" to "net.ontx"
Restarted theWord...Problem solved!

Not sure what was going on but I now have both NET (V1.1) and NET2 (V2.1) bibles installed.

Both work without error as far as I can see..

Cheers
Ron
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JG
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Joined: Wed Jun 04, 2008 8:34 pm

Re: Access Violation on startup NET (with notes) V2

Post by JG »

Good you got it working without error.
However I am concerned that you have two modules with the same internal id. but different versions and files. The idea of the update of the file is to replace the old. You might find in the Add Titles that it shows there is a new version? (I have not tested)

I suggest you delete both and start over with the install, but she's your ship to fly.
Jon
the
Word 6 Bible Software
OS for testing; Windows 10
Beta Download ------Beta Setup Guide------On-line Manual------Tech doc's and Utilities------Copyright Factsheet
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