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 Popup location on high res monitor 
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Joined: Wed Jan 24, 2018 10:35 pm
Posts: 13
Post Popup location on high res monitor
Hello,

When using TheWord on Windows 10 on a high resolution (3840x2160) display, popup windows are displayed offset from the normal position. See attached picture for an example (the pointer is over note 1 next to "genealogy").

This only occurs when using the high res display as the secondary display in an extended desktop arrangement. If I make the high res display the primary display then popups are positioned correctly.

As a work-around I am setting the high res display as the primary display. The only downside of this is that I have to disconnect the display when launching TheWord to avoid the font size being set extremely small.

I wonder if this is actually a Windows 10 issue?

Many thanks,

Chris


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Sun Oct 18, 2020 10:31 pm
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Joined: Wed Jun 04, 2008 7:34 pm
Posts: 4178
Post Re: Popup location on high res monitor
Does anyone have a high res screen to check this.
So it is one hi-res and one normal?

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Jon
the
Word 5 Bible Software
OS for testing; Windows 10
Beta Download ------Beta Setup Guide------On-line Manual------Tech doc's and Utilities------Copyright Factsheet


Sun Oct 18, 2020 10:54 pm
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Joined: Wed Sep 23, 2009 4:13 pm
Posts: 715
Location: Brasília, Brazil
Post Re: Popup location on high res monitor
I have this exact same problem with my double-monitor setup. Popups are misplaced on my secondary screen which uses a bigger resolution.

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Rúbio R. C. Terra
Brasília/DF - Brasil


Wed Oct 21, 2020 8:37 pm
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Joined: Wed Jan 24, 2018 10:35 pm
Posts: 13
Post Re: Popup location on high res monitor
Yes, the secondary monitor is 4K and the primary monitor is FHD.


Sat Oct 31, 2020 12:08 am
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