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RonH
Joined: Mon Jun 28, 2021 11:40 am Posts: 5
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 Access Violation on startup NET (with notes) V2
Hi, I'm running theWord version 5.0.0.1450. After installing the NET bible V2 (with notes) I get an access violation on startup. "There was an error opening the Bible file ....\Bibles\net.ontx: Access violation at address 007C7E27 in module 'theWord.exe'. Read of address 00000000 (EAccessViolation)
I'm running Windows 10 as below:
Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz Installed RAM 16.0 GB (15.6 GB usable) Device ID DC5DFE0E-CCF7-4754-9555-8DBA600C938A Product ID 00330-80000-00000-AA664 System type 64-bit operating system, x64-based processor Pen and touch Pen and touch support with 10 touch points Edition Windows 10 Pro Version 20H2 Installed on 27/06/2021 OS build 19042.1081 Serial number R912GMWD Experience Windows Feature Experience Pack 120.2212.3530.0
Any Ideas?
Thanks Ron
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Mon Jun 28, 2021 11:50 am |
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JG
Joined: Wed Jun 04, 2008 7:34 pm Posts: 4331
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 Re: Access Violation on startup NET (with notes) V2
Hi Ron, Is this the paid version or the free version?
_________________ Jon theWord 5 Bible Software OS for testing; Windows 10 Beta Download ------Beta Setup Guide------On-line Manual------Tech doc's and Utilities------Copyright Factsheet
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Mon Jun 28, 2021 2:16 pm |
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RonH
Joined: Mon Jun 28, 2021 11:40 am Posts: 5
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 Re: Access Violation on startup NET (with notes) V2
Hi John, It's the paid version of NET v2. Thanks Ron.
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Mon Jun 28, 2021 11:39 pm |
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JG
Joined: Wed Jun 04, 2008 7:34 pm Posts: 4331
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 Re: Access Violation on startup NET (with notes) V2
Do you still have the install file? Can you give me a OneDrive link to it so I can check that specific file
_________________ Jon theWord 5 Bible Software OS for testing; Windows 10 Beta Download ------Beta Setup Guide------On-line Manual------Tech doc's and Utilities------Copyright Factsheet
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Mon Jun 28, 2021 11:44 pm |
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RonH
Joined: Mon Jun 28, 2021 11:40 am Posts: 5
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 Re: Access Violation on startup NET (with notes) V2
Here you go...
The executable NET.ontx.exe as well as the extracted NET.ontx bible file are in there.
Cheers Ron
[Jon] Removed link now I have the files.
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Tue Jun 29, 2021 3:56 am |
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JG
Joined: Wed Jun 04, 2008 7:34 pm Posts: 4331
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 Re: Access Violation on startup NET (with notes) V2
Thank you.
_________________ Jon theWord 5 Bible Software OS for testing; Windows 10 Beta Download ------Beta Setup Guide------On-line Manual------Tech doc's and Utilities------Copyright Factsheet
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Tue Jun 29, 2021 8:30 am |
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JG
Joined: Wed Jun 04, 2008 7:34 pm Posts: 4331
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 Re: Access Violation on startup NET (with notes) V2
The net.ontx file size is smaller than it should be. I suppose it was corrupted on install perhaps..... I suggest you delete the net.ontx and install again.
I just installed from the installer you had on OneDrive and all was fine. The install file was identical to the site file, so no problem there.
Once the file is installed and decrypted and indexed the size should be 26.5 MB (27,865,088 bytes)
_________________ Jon theWord 5 Bible Software OS for testing; Windows 10 Beta Download ------Beta Setup Guide------On-line Manual------Tech doc's and Utilities------Copyright Factsheet
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Tue Jun 29, 2021 2:48 pm |
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RonH
Joined: Mon Jun 28, 2021 11:40 am Posts: 5
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 Re: Access Violation on startup NET (with notes) V2
Hi John,
Same Issue...
Perhaps the NET.ontx.exe I have is not the "V2" exe? The unpacked/installed NET.ontx is 7.52 MB (7,890,890 bytes) The "Info" tells me that it's Version: 1.1 with Identifier: nb1
Regards Ron
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Wed Jun 30, 2021 1:51 am |
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RonH
Joined: Mon Jun 28, 2021 11:40 am Posts: 5
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 Re: Access Violation on startup NET (with notes) V2
Stop press...
In the directory with the NET.ontx files (C:\ProgramData\The Word\Bibles) I found two other files:
"net.ontx.tmp.1" "net.ontx.tmp.2"
each with a size of 26.5 MB (27,863,505 bytes) - Size on disk 26.5 MB (27,865,088 bytes)
hmmm...
I deleted "net.ontx.tmp.2" I renamed the current "NET.ontx" to "NET.ontx.save" and then renamed "net.ontx.tmp.1" to "net.ontx" Restarted theWord...Problem solved!
Not sure what was going on but I now have both NET (V1.1) and NET2 (V2.1) bibles installed.
Both work without error as far as I can see..
Cheers Ron
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Wed Jun 30, 2021 2:02 am |
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JG
Joined: Wed Jun 04, 2008 7:34 pm Posts: 4331
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 Re: Access Violation on startup NET (with notes) V2
Good you got it working without error. However I am concerned that you have two modules with the same internal id. but different versions and files. The idea of the update of the file is to replace the old. You might find in the Add Titles that it shows there is a new version? (I have not tested)
I suggest you delete both and start over with the install, but she's your ship to fly.
_________________ Jon theWord 5 Bible Software OS for testing; Windows 10 Beta Download ------Beta Setup Guide------On-line Manual------Tech doc's and Utilities------Copyright Factsheet
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Wed Jun 30, 2021 10:06 am |
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